Privacy Policy

Data controller

The controller of your personal data is FP Holding Sp. z o.o., Aleja Juliusza Słowackiego 1/8, 31-159 Kraków, Poland.

For data-protection matters, contact us at info@forumpanorama.pl.

What data we collect

Depending on how you use our services, we may process:

• —Contact data — your name, email address, phone number and the content of your message when you get in touch with us.
• —Reservation data — the date, time, party size and your contact details. Online reservations are handled through an external booking system (zjedz.my), which processes the data as a separate controller or processor.
• —Analytics data — information about how you use the site, collected via cookies and analytics tools, only after you give your consent.
• —Any other data you choose to provide to us.

Purposes and legal bases

• —Handling reservations and performing a contract — necessary to perform a contract (Art. 6(1)(b) GDPR).
• —Answering enquiries and customer service — our legitimate interest (Art. 6(1)(f) GDPR).
• —Meeting legal obligations, e.g. accounting and tax (Art. 6(1)(c) GDPR).
• —Website analytics and statistics — based on your consent (Art. 6(1)(a) GDPR).

Cookies and analytics

Our site uses cookies. Essential cookies keep the site working, including remembering your chosen language and your cookie choice.

With your consent, we also use Google Analytics cookies (provider: Google Ireland Limited) to understand how visitors use the site. These tools load only after you click “Accept” in the cookie banner.

You can withdraw your consent at any time by clearing the site data in your browser or changing its settings. Declining does not limit your use of the site.

Sharing your data

Your data may be shared with:

• —processors that provide services to us — IT and hosting providers, our booking-system provider (zjedz.my) and our analytics provider (Google);
• —public authorities where required by law.

Some providers (e.g. Google) may process data outside the European Economic Area. In such cases appropriate safeguards are in place, in particular the Standard Contractual Clauses approved by the European Commission.

How long we keep your data

• —Reservation data — for as long as needed to handle the reservation and until any related claims become time-barred.
• —Accounting data — for the period required by tax law (generally 5 years).
• —Analytics data — for the period set in the analytics tool or until you withdraw consent.

Your rights

Under the GDPR you have the right to:

• —access your data and obtain a copy,
• —rectify (correct) your data,
• —erase your data (the “right to be forgotten”),
• —restrict processing,
• —data portability,
• —object to processing based on legitimate interest,
• —withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal,
• —lodge a complaint with the President of the Personal Data Protection Office (UODO).

Data security

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction or damage.

Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available on this page, and the date of the latest update is shown above.

Contact

For matters concerning the processing of personal data, contact us at info@forumpanorama.pl or by post: FP Holding Sp. z o.o., Aleja Juliusza Słowackiego 1/8, 31-159 Kraków, Poland.